The travel site www.ooro.in, mobile site and Smartphone App Platforms like iOS and Android are maintained by Yoflic India Pvt. Ltd. By accessing or using this site or using any of its services, you are agreed to the terms and conditions mentioned below, including any supplementary guidelines and future modifications.
OORO may change, alter or remove any part of these below-written Terms and Conditions without any prior notice. Any changes done in these Terms and Conditions of Use will be applicable the moment they are posted on the site. You need to re-check the “Terms & Conditions” link to be fully aware of the entire scenario.1. Agreement between the Clients & OORO:
While accessing, using, browsing or making a booking through ooro.in, users have to accept that they are agreed to the terms and conditions of our portal. In case of any violation, Yoflic India Pvt Ltd. and its subsidiaries (including ooro.in) reserve all the rights for taking any legal actions against them.2. Prices on the Website:
Service Charge, Cancellation Charge, Reschedule charge are inclusive of GST
The price, which we offer on ooro.in, generally includes accommodation charges, taxes (unless specified otherwise) and in special cases some meals (Breakfast /Lunch / Dinner). It never comprises any personal expense or other additional charges like telephone calls, personal-man services, entrance fees of any monuments and bar charges, etc.3. Mode of Payments & the Policies:
Our payment gateway is completely secure and customers can make online payments through a safe transaction process that ensures their personal security codes will not be revealed in any circumstances.
Modes of payment available at OORO for online bookings are: Credit/Debit Cards
Visa, Master, Amex, Maestro & RuPayNet Banking
All Major Banks SupportedWallet
MobKwik, PhonePe, AmazonPay & OthersUPIGooglePayEMI
HSBC, RBL, ICICI and Other banks for EMI, PayPal
Pay with PayPal ePayLater
Travel Now, Pay Later4. Use of the Website
In case of your use of this website, you agree that:
5. Communication Policy of the Site
6. Booking Policy
The total price displayed on the site includes all applicable government taxes.
In case of an increase in the fare in the issuance of the Air ticket, due to airlines, a miscalculation in the amount due to server error and from the banks’ payment gateway issue then OORO reserves the right to cancel the ticket and forfeit the amount received as Cancellation Charges. The difference of amount should be paid to Yoflic India Pvt Ltd after the communication from OORO to avoid any discomfort.
You are required to pay the entire amount prior to the confirmation of your booking.
To get an infant’s ticket issued, the age of the infant must be below 2 yrs and make sure that they have valid proof-of-age documents when they are checking in and remember that the infant must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult. To avail infant fares; the infant must be under 24 months of age throughout the entire itinerary that you’re booking. If the age of the infant is 24 months or above then you need to book a separate booking as a child.
To get any child ticket issued, the age of the child must in between 2-12 years and make sure that they have valid proof-of-age documents when they re-checking in and remember that the child must be accompanied by an adult at least 18 years old
All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier.
The company is not responsible for any delay or cancellation of flights from the airline’s end.
If the ticket is cancelled directly from the airline’s website, office or call centre, the customer needs to inform ooro.in for the refund to be processed. Please note that ooro.in do not get any alert from airlines directly.7. Flight Amendment & Cancellation Policy
Every booking made on OORO is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.
ooro.in levies a negligible amount of 300 Rs. per passenger/per sector for domestic and 500 Rs. per passenger/per sector for international air tickets as cancellation service charges.
EMTC insurance fee is non-refundable.
Convenience fees are non-refundable in all cases.
Some bookings may be non-refundable as per the specific airline’s policy.
Some bookings cannot be cancelled partially as per the specific airline’s policy.
Cancellations can be made online or offline through My booking section or by sending an email to OORO.
We assist you in making various amendments for bookings. In a few cases, you need to contact the airline directly.
Amendment charges on ooro.in are subject to change as per the policy of the airline, which varies due to flight timings and booking class.
To cancel the tickets within 24 Hrs of the journey, OORO recommends customers contact directly to the Airline and after that, send the cancellation request on our website for refunds.
In case of no-show or unutilized bookings, the customers are required to make requests for any valid refunds, as per the defined policies, within 180 days from the travel date in case of air/ rail/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for requests raised after the expiry of 180 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.
For cancellation requests received, the refund shall be processed at the earliest once the request is received. In case of direct cancellation through airlines, refunds shall be processed post deduction of airline charges along with our service charge. All refunds shall be processed subject to the processing of refunds by the respective airline/service provider. Please note convenience fee charged at the time of booking is not refundable.8. Holidays Amendment & Cancellation Policy
For cancellations before 60 Days or more of the date of departure, 25% of the tour cost (if full paid) will be charged as cancellation charges.
For cancellations before 30 Days of departure, 50% of the tour cost will be charged as cancellation charges.
For cancellations before 15 Days of departure, 100% of the tour cost will be charged as cancellation charges.9. Refund Policy
OORO will process the refund only after getting a cancellation request/claim from the customer/travel agent/corporate company through my booking section or email.
Refund against the cancellation of air tickets will be credited directly in the customer’s mode of payment after receiving the refund amount from the airline.
OORO will process the refund within 72 only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.
Due to Banking Procedures, Refund on credit cards may take a duration of 72 hours while it may take 7 days in case of net banking transactions
Wallet amount once used for any transaction the remaining amount in the wallet cannot be transferred to your bank account. However, can be used for a future booking with us.10. Refunds in cases where Airlines/Hotel is declared as Insolvent or Bankrupt
OORO shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel closes its operations or declares itself as insolvent
The customers or clients or agents shall not hold the OORO liable to pay the refunds as assured at the time of booking of the ticket in cases where the Airlines/Hotel closes its operation or declares itself as insolvent.
On the basis of Assurity given by airlines/hotels/suppliers, OORO may sometimes refund the amount to the customer but OORO reserves the right to recover the refunded amount in the event of Airlines/hotels getting shut down/non-operational/bankrupt.11. Copyright & Trademark
Products, services and contents displayed on ooro.in are the properties of this website. Any unauthorized copy & use of the trademark product & services without prior concern will be taken as larceny and strict actions may be taken against the concerned person/organization/company.
OORO gives you a limited right to enter, explore, use and transact on its site. You agree not to misuse its materials and interrupt the operation of this Site in any way. You understand that except for information, products or services supplied by OORO do not endorse any other information in any way. You also understand that OORO does not assure that files available for downloading through the site will be free from any type of viruses.12. Availability, Rules of Service
Many products and services displayed on the Site may not be available for booking in your location or country. So, the reference to any such products and services on the site does not imply your particular geographical location. Products and services also are subject to availability and the company are not responsible if any product is unavailable or sold out.
Each product and service offered by the website is governed by the rules and regulations of the respective service provider. You are requested to refer to their rules and regulations as well, before booking with us.13. Visa Guidelines
Please carry an applicable visa for the respective country you are visiting or transiting through. Please check out the concerned airline and embassy for concerned Visa requirements.
International bookings made through OORO are subject to the requirements of visa including but not limited to transit visa which is to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the traveller intends to visit or transit through.
OORO is not responsible for any issues, including the inability to travel, arising out of such Visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa. Refund, if any, will be as per the applicable terms of booking and cancellation policy.14. Transmitted Material
Internet communications can’t be completely private or secure. You understand that any message or information that you have sent to this site can be intercepted by others unless there is a special notice (for example, credit card information) that is encrypted. Sending a message to OORO does not cause the site to have any special responsibility.
The copyright in the contents of this website belongs to OORO. Copying any part or all the contents of this website without permission of OORO is not allowed except to the extent that such copying or printing is essential for the purpose of availing the paid services offered.15. Offers, Contests and Interactions
This site may run contests that may need you to send the materials or information about yourself or to offer prizes. All the offers and contests running on this website have their own rules, which you need to read before getting agreed for participation.16. Disclaimer and No Warranties
You acknowledge that OORO is a conciliator, which is not accountable for any 3rd party obligations due to rates, quality, and all other instances. You particularly agree that the use of the services and the site is at your solitary risk. It is your duty to assess the exactness, comprehensiveness and expediency of all advice, opinions, services, merchandise and other information provided on the site. We don’t assure you that the service will be uninterrupted or error-free.
OORO can make improvements and/or changes on its website at any point in time. OORO and its third party suppliers, licensors, and partners do not guarantee or make any representations about the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise.
You acknowledge that uninterrupted access or use of this website can be prevented by certain factors that are not in control including, unavailability of products & services, inoperability or interruption of the Internet or other telecommunications services or certain technical work carried out on this Website. OORO (Yoflic India Pvt. Ltd.) will not be answerable for any loss or damage whatsoever arising out of or in connection with any ability/inability while using the site.17. Hikes in Tariffs & Taxes
We inform you on a prior basis that after the finalization of the tour package rates, for any hike in entrance fees, fuel cost, guide charges, and other services, you can be charged as extra.
If government revises some taxes on travel services, clients are liable to pay that extra amount.18. General Terms:
ooro.in, as being a reputed and responsible travel agency, provides you with the best possible information about the hotels, airlines, transportation, and railways. However, it is advised to all the clients to make a personal inquiry to avoid any confusion & mess.
We are not responsible for any delay & alteration in your trip due to unavoidable circumstances, which can be anything.
We are not responsible for any damage, loss or injury made during enjoying the holiday packages provided by us. You are accountable for your own safety measures.
We are also not accountable for any human error that has gone unnoticed by the clients and our staffs.19. Credit Policy for Travel Agents
If any travel agent avails services from the company using credit from the company and fails to clear the credit on certain days, ooro.in can take legal action against him. In such cases, they are charged some interest rates that can be decided by the company itself. Firm lawful steps can be taken, if any cheating is found by the travel agent.20. Unaccompanied Child
Children below the age of 12 will not be accepted for carriage unless they are accompanied by a person of at least 18 years of age. Such child/children must be seated next to the accompanying adult. The accompanying adult is solely responsible for the well-being of the child/children travelling together with him/her. This also includes ensuring that seats are booked to ensure child/children and an accompanying adult are seated together.21. Airline Pregnancy Rules
All airlines recommend that pregnant ladies consult a doctor before travelling at any point during their pregnancy. We request all pregnant ladies to read the pregnancy rules of the respective airlines before planning their trip. Some important points that need to be followed are:
For detailed information about the same, please contact the airline you are travelling with.